Frequently Asked Questions

Do you have questions concerning our products or services? Do you need advice on a product or you would like to ask for a special offer? Did you not find a product? Dont hesitate to contact us, we are here to help, and will address your inquiry as quickly as possible.

We are constantly striving to improve and offer you perfect service. We are therefore grateful for your suggestions, questions and and feedback.


Personal Account

A. Registering on the Webstore is simple.

  • Click on "Account registration" which is located on the top of the homepage
  • You will be asked to enter a user name and a password in the form
  • Select a user name and a password that you won't forget
  • For security reasons, you must re-enter the selected password during initial registration
  • Next you will be asked to enter your personal data
  • Fill out all fields which are marked with an *

We respect the privacy of your data. Please view the privacy policy of the Webstore.

A. Advantages of the registration:

  • Your personal data is automatically retrieved for your future orders
  • Check the status of your current online orders
  • View you historical orders and use them as a template for future orders
  • Manage several delivery and billing addresses
  • Receive special offers for seasonally interesting products
  • Order based on your contractual prices set for you in the online shop


Warranty

A. Your supplier, Schoeller Allibert is worldwide known for the highest quality standards. In the event of a warranty case, you receive one year guarantee on all items purchased on the webshop, on condition that this case meets the "Terms and Conditions" requirements.


Payment

A. For loyal and registered customers, we may accept prepayments and invoice payments.

A. When you are in the 3rd step of the check-out process, you can select a prefered payment method. On this page you can enter your coupon or voucher code. After entering the given code, you continue with the next steps. In this order review steps you can verify how much discount you received and if the amount is deducted from the total amount.

A. We accept the following payment methods:

  • Maestro
  • Mastercard
  • Visa
  • PayPal
More payment options will be available in the near future.
For registered customers we may accept prepayments and invoice payments


Shipping and Delivery

A. Please check the goods on delivery for damage, as regulated by law. Should you wish to return an item, please inform us of this by telephone within 8 days by calling us on the contact telephone numbers below, to make return arrangements.

  • United Kingdom: 01606 561900
  • Belgium: +32 (0)11 66 06 06
  • Netherlands: +32 (0)11 66 06
  • Luxembourg: +32 (0)11 66 06 06
  • Germany: +49 (0)30 364 71 364
  • Italy: +39 (0)11 0888135
  • Spain: +34 93 703 17 50

We can only accept back items in their original packaging and unused. This right of return does not apply to items which have been specially manufactured, adapted or to items sold at special prices (e.g. quantity discounts). You will be charged the costs of the return delivery. The transport risk is also yours.

In the event of transport damage ask us for further instruction. If you still have any questions concerning your complaint or return, please contact us.

A. Our European warehouses ensure optimum storage capacity and availability of products. We will always make sure that your ordered goods are delivered as quickly as possible. A coloured truck after each order number indicates the availability of an item. The coloured trucks and their meaning are:

  • In stock: quick delivery out of the local warehouse app 48 hours
  • Within 2 weeks: quick deliver out of one of the European warehouses app 2-3 weeks
  • On Request: delivery on request


Food Contact Instructions

A. Schoeller Allibert trays and containers can be passed through tray washers in temperatures up to +65ºC at normal operating speed. Many models tolerated higher temperatures (for example Maxinest trays can be washed in temperatures of up to +85ºC). Schoeller Allibert products are compatible with most washing and soda based detergents currently in use. However, high strength caustic soda solutions are not recommended.

A. Schoeller Allibert products manufactured from food grade materials are suitable for food contact and comply with:

  • (EU) 10/2011 Commission regulation on materials andarticles intended to come into contact with foodstuffs.
  • Framework Regulation (EC) No. 1935/2004 applying toall food contact materials
New products, intended for direct food contact, should always be washed before use as delivery and storage conditions cannot be guaranteed.


Terminology

A. Uniformly distributed load that a pallet can carry when transported by forklift.

A. Uniformly distributed load that a pallet can carry in a drive-in racking system, without central support, based on ISO 8611-3 described racking system (maximum allowed deflection is 2 % of the length of racked side) with 25 kg bags. Subject to test (STT) for light pallets, depending type of racking.

A. Total load of stacked pallets placed on a pallet on flat floor.

A.
Polypropylene (PP), also known as polypropene, is a thermoplastic polymer used in a wide variety of applications including packaging, plastic parts and reusable containers of various types.

High-density polyethylene (HDPE) or polyethylene high-density (PEHD) is a polyethylene thermoplastic. Hollow products manufactured by blow molding are the most important application for HDPE.